• How can I contact you?

    The best way to contact us is via Live Chat on our website.  You can find this in the right hand bottom corner of our website between these times: Monday – Friday 8am – 5pm. You don’t have to login and the team can help you with any queries you have with your account.

    Alternatively you can call us on 0330 555 5588

  • Do you do cash collection, I thought I would just pay cash at the door?

    No we only use Direct Debit. We used to do cash collections but the feedback we were getting from our customers was that their account balance was building up each week because they were never in to see the milkman. Because people are just busier these days so we felt we had change with the times which people seem to like now, even our customers that were dubious to start with now comment on how much easier it is.

    You can find all our prices in our online shop and you can place an order here too.

  • Do McQueen’s deliver to flats or apartment blocks?

    No, Unfortunately due to the time we deliver it is not possible to access flats or apartment blocks during the night.

  • Can I get milk delivered in glass bottles?

    Yes! We love the taste of milk from glass bottles and we know that our customers do too, that’s why we have always continued our supply and production of glass. Simply leave your empty milk bottles for us on the step. We now also do glass bottles of orange juice!

    You can find all our prices in our online shop and you can place an order here too.

  • Do you offer an Office Milk Delivery?

    Yes we do! We know how important it is for staff to have their morning brew when they arrive into work and that’s why we can guarantee your milk is delivered to your office before 7am. We deliver to many different businesses and take pride in giving them the best possible service.

  • How much more do you give to the farmers?

    It varies from week to week, depending on the farm and also the amount of butter fat present in the milk. We buy all our milk from a company called First milk, they are the only co-operative that is owned by British dairy farmers, and they set us the price. Any farm that we collect from will have a First milk sign outside and all the farms we use are 100% from the UK, we don’t source any shortfalls from outside the UK.

    You can find all our prices in our online shop and you can place an order here too.

  • Where does my milk come from?

    We buy raw milk from a company called First milk, they are the only co-operative that is owned by British dairy farmers and all the milk they collect is from farms within the UK. You can find all our prices in our online shop and you can place an order here too.

     

  • How do I pay for my milk?

    A few years ago we changed all our cash collections to weekly direct debits. We found that people are busier nowadays so customers won’t waste time with cheques or online banking, and there’s no need for them to remember when payment is due. We just collect the right amount of money on the agreed date. It takes away the hassle of late payment. We’ve all been there, but late payments needn’t be an issue – with Direct Debit, the bill gets paid on time, every time. Plus weekly direct debit means it’s a smaller weekly amount rather than a bill at end of month.

    Our direct debit payments are taken in arrears so you pay the week after receiving your milk. You can find all our prices in our online shop and you can place an order here too.

  • I can’t access my account online?

    Oops, there might be a discrepancy on your account. In most cases we have some incorrect details on your our side so they don’t match the details that you are entering.

  • How do I cancel milk during holidays or change my order quantity?

    Best way to stop your milk for holidays or change your order is through our online facility. https://www.mcqueensdairies.co.uk/client_login.php

    If you have arranged holiday via the portal you will receive a confirmation email confirming this and ensure you have completed this and receive confirmation email of this.

    Alternatively you can visit our live chat team on our website from 8 am – 5pm Monday – Friday who can help with this without having to login.

     

  • How can I become a customer?

    We are always thrilled when new customers come on board!  You can check on our postcode finder if we can deliver in your area and just order via our online shop

  • I have ordered via online shop. What happens next?

    After you place your order one of the team will email you within 2 working days with your first delivery days, direct debit days and also your details to login to your customer account

  • What days will my delivery be?

    Deliveries are on Mondays and Thursdays or Tuesdays and Fridays depending on your delivery area.  This will be advised by one of the team after order is placed. You can find all our prices in our online shop and you can place an order here too.

     

  • We love the reusable milk bottles, Why are your free range eggs in plastic packaging ?

    Using less plastic is our big goal. We trialed using cardboard recyclable packaging for our eggs but unfortunately the boxes were getting wet and thousands of eggs were getting wasted or enjoyed by foxes.

    Unfortunately we had to revert back to plastic packaging but managed to find a supplier who’s packaging is 100% recyclable and made with 85% recycled material.

  • Do you offer Free Trials?

    Unfortunately we are unable to offer free trials however customers are not tied into a contract and accounts can be cancelled any time.

    You can find all our prices in our online shop and you can place an order here too.

    Our payments are taken a week after your order is delivered which can cause some misunderstandings when cancelling. Please ensure all payments are up to date before closing your account.

     

  • Can I claim free nursery milk if I am a childminder or work in a nursery?

    All children under 5 who attend approved day care facilities are entitled to receive 1.3 pints of milk every day? We can deliver up to 5 days per week depending on location and order.

    To apply simply complete our form

  • Why did they stop Milk delivery?

    As the milk industry was deregulated in the 90’s and supermarkets began selling milk in plastic cartons, the traditional milkman seemed to disappear from British life and so many local dairies had no choice but to supply to supermarkets.

    You can find all our prices in our online shop and you can place an order here too.

  • Is Milkman milk better?

    Many customers are also choosing a milk delivery service rather than feed the giant retailers, whose history of how they treat their milk suppliers has made the headlines on more than one occasion.

    We source our milk from a farmer-owned co-operative called First Milk. Like McQueens, First Milk is totally British – it is the only dairy co-operative in the UK 100% owned by its local British farmers, and we’ve been working with them since we opened our first dairy.

    First Milk supplies us with fresh milk collected from its local family farms.

    You can find all our prices in our online shop and you can place an order here too.

  • How long does milk from the milkman last?

    Once open milk will generally last for 10 days depending on fridge temperatures and the way the milk is treated. To ensure you get the best from your milk return it to the fridge each time you use it. To keep your fresher for loner you can use our Moopops resuable milk tops. You can find all our prices in our online shop and you can place an order here too.

  • Do you sell Organic Milk?

    Yes. we sell organic milk in glass bottles and plastic cartons. Our organic milk is sourced from Omsco who’s farmers produce solely raw organic milk. You can find all our prices in our online shop and you can place an order here too.

  • Can I get milk delivered

    McQueens Dairies have been delivering milk for 25 years and can guarantee delivery  to your doorstep before 7am. You can find all our prices in our online shop and you can place an order here too.

  • Can I get a Dairy Delivery near me

    If you pop your post code into our postcode checker on our website this confirms if we can deliver in your area and then you can simply place your milk order online. You can find all our prices in our online shop and you can place an order here too.

  • What does the milkman deliver?

    In our online shop you can choose whole milk, semi skimmed milk, skimmed milk, organic milk, apple juice, orange juice and delicious free range eggs delivered right to your doorstep.You can find all our prices in our online shop and you can place an order here too.

     

  • Will it be a local milkmen that will deliver my milk?

    Yes. Our milkmen are all local to our regional depots. Having a local milkman and having milk on your doorstep will be in many people’s memories and it’s great to see the resurgence in people using the milk delivery service.

  • Do you have a McQueens Dairies Price List?

    You can find all our prices in our online shop and you can place an order here too.

  • Can I see McQueens Dairies Reviews?

    You can read our latest reviews for McQueens Dairies on Trust Pilot

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