Frequently Asked Questions
The most common questions about our doorstep milk delivery service.
Getting in Touch
- The best way to reach us is through our Contact Us page on our website. Simply leave a message, and we’ll get back to you via email within 1 working day.
- You don’t need to log in, and our team is here to assist you with any account-related queries.
- You can also contact us via Facebook, Twitter, or Instagram messages.
- If you prefer to order by phone or have questions, our call center is open from 8 am to 4.30 pm Monday to Friday at 0330 555 5588.
Payment & Account Information
We no longer offer cash collections. We now use Direct Debit for payments, which many customers find more convenient. You can manage your account easily on the McQueens Dairies website.
We’ve transitioned all payments to weekly Direct Debit to make it easier for our customers. Payments are taken in arrears, and you’ll be billed the week after receiving your milk.
If you’re having trouble accessing your account online, please ensure your details match our records. You can log in with your account number and use your postcode as your password.
The best way to manage your account is through your online account or by contacting our chat team on our website. You’ll receive a confirmation email for any changes or holidays you request.
Milk Delivery Information
In many cases, yes! We deliver to flats as long as there’s a safe place to leave your order and access doesn’t require a key, fob or entry code. 🔓
Because we deliver early in the morning (often overnight), we’re not able to access buildings with secure entry systems.
Our routing team reviews each address to make sure delivery is possible – we’ll always let you know if we’re not able to reach your building. 🙂🥛
If you live in a flat or apartment, please double-check that your entrance can be accessed without a key or code. If you place an order and we’re unable to access your building, our team will get in touch and issue a full refund.
Yes, we do provide office milk delivery, ensuring your staff can enjoy their morning brew before 7 am.
We source our milk from a farmer-owned co-operative called First Milk, which consists of local British farmers. This guarantees top-quality milk produced to the highest standards, with a focus on animal care and welfare and environmental responsibility.
Our Milk
Many customers prefer milk delivery services to support local farmers. Our milk stays fresh for around 10 days.
Once opened, milk generally lasts for 10 days depending on fridge temperatures and proper handling.
Yes, we offer organic milk in both glass bottles and plastic cartons!
Yes, McQueens Dairies have been delivering milk for 25 years and can guarantee delivery to your doorstep before 7 am.
Check our postcode finder on our website to see if we can deliver in your area and easily place your milk order online.
In our online shop, you can choose from a variety of milk options, apple juice, orange juice, and delicious free-range eggs, all delivered right to your doorstep.
Yes, our alternative milk range includes lactose-free milk, almond milk, coconut milk, oat milk, and soya milk. We deliver these alternatives to your door before 7 am.
No, we also offer a range of alternative milk, juice, delicious free-range eggs, and yogurt.
Additional Information
The amount we pay to farmers varies depending on factors like the farm and the butterfat content in the milk. We source all our milk from First Milk, a co-operative owned by British dairy farmers.
Milk delivery saw a decline as supermarkets began selling milk in plastic cartons after deregulation in the ’90s. However, we continue to provide milk delivery services.
All children under 5 who attend approved day care facilities are entitled to receive 1.3 pints of milk every day. You can apply by completing our form.
At McQueens Dairies, we use specially designed Volkswagen Transporter Dropside vans for deliveries rather than traditional milk floats.
You can find all our prices in our online shop on our website.
You can read our latest reviews for McQueens Dairies on Trust Pilot.
We aim to deliver milk between 11 pm and 7 am.
