FAQs
The most common questions about our doorstep milk delivery service
We sent an email out advising of our Christmas Delivery schedule. To remind you, If you are a Monday/Thursday customer:
- Monday 21st December – Usual service
- Thursday 24th – You will receive your usual delivery and your Monday 28th December delivery
- Thursday 31st December – You will receive your usual delivery and your Monday 4th Delivery
- Thursday 7th January – Usual service resumes.
If you are a Tuesday/Friday delivery:
- Tuesday 22nd December – You will receive your usual delivery, plus your 25th December delivery
- Tuesday 29th December – You will receive your usual delivery, plus your 1st January delivery
- Tuesday 5th January – Usual service resumes.
Please note any changes to your order over the Christmas and New year period are required by 11th December 2020.
An email was sent out to inform customers the reason for this. To remind you, during the festive period we have found in previous years that the weight of double deliveries in glass bottles, can be a strain on both the delivery staff and vehicles and awkward for our customers storing them in their fridges.
For a very short temporary measure, your glass bottles may have to be replaced with a recyclable plastic alternative from 15th December until 7th January. We thank you for your understanding with this and can reassure you that your order will return as normal on 7th January.
Our Festive office opening hours are:
24th & 25th December: Closed
28th, 29th, 30th December: 8am-5pm
31st December & 1st January: Closed
Normal office hours (8am-5pm, Monday-Friday) resumes from Monday 4th of January.
The best way to contact us is via our Contact us page on our website. Simply leave a message and we can reply to your email. We aim to get back to you within 1 working day and you will receive a reply by email.
You don’t have to login and the team can help you with any queries you have with your account.
You can also contact us via Facebook, Twitter or Instagram messages.
If you would like to order by phone or have any questions or problems we are here to help. Calls are free from most UK landlines and mobiles. Our call centre is open from 8 am – 4.30 pm Monday – Friday 0330 555 5588.
No we only use Direct Debit. We used to do cash collections but the feedback we were getting from our customers was that their account balance was building up each week because they were never in to see the milkman. Because people are just busier these days so we felt we had change with the times which people seem to like now, even our customers that were dubious to start with now comment on how much easier it is.
You can find all our prices in our online shop and you can place an order here too.
No, Unfortunately due to the time we deliver it is not possible to access flats or apartment blocks during the night.
Yes! We love the taste of milk from glass bottles and we know that our customers do too, that’s why we have always continued our supply and production of glass. Simply leave your empty milk bottles for us on the step. We now also do glass bottles of orange juice!
You can find all our prices in our online shop and you can place an order here too.
Yes we do! We know how important it is for staff to have their morning brew when they arrive into work and that’s why we can guarantee your milk is delivered to your office before 7am. We deliver to many different businesses and take pride in giving them the best possible service.
It varies from week to week, depending on the farm and also the amount of butter fat present in the milk. We buy all our milk from a company called First milk, they are the only co-operative that is owned by British dairy farmers, and they set us the price. Any farm that we collect from will have a First milk sign outside and all the farms we use are 100% from the UK, we don’t source any shortfalls from outside the UK.
You can find all our prices in our online shop and you can place an order here too.
We source our milk from a farmer-owned co-operative called First Milk. Like McQueens, First Milk is totally British – it is the only dairy co-operative in the UK 100% owned by its local British farmers, and we’ve been working with them since we opened our first dairy.
First Milk supplies us with fresh milk collected from its local family farms. These farmers are all part of First Milk because, as a co-operative business, it exists to deliver a fair price for its members.
What’s more, working with First Milk means that we can be confident that all our milk is top quality, produced to the highest standards. First Milk members are mostly local family farms that graze their cows on grass as much as possible and every single farm is independently audited by the Red Tractor Farm Assurance scheme. This means that you can be confident that the milk in our bottles can be traced back to a British farm that is dedicated to delivering high standards of animal care and welfare. Even better, First Milk farmers are also dedicated to caring for the environment, producing food in the most responsible way available, whilst forming a vital part of local, rural communities.
Our family are fully committed to updating the doorstep delivery and as company we want to sell the highest quality McQueens milk direct to the consumer. We want to make sure milkmen don’t become a thing of the past and we believe that with the right product and delivery service there is still room in the future for the milkman.
A few years ago we changed all our cash collections to weekly direct debits. We found that people are busier nowadays so customers won’t waste time with cheques or online banking, and there’s no need for them to remember when payment is due. We just collect the right amount of money on the agreed date. It takes away the hassle of late payment. We’ve all been there, but late payments needn’t be an issue – with Direct Debit, the bill gets paid on time, every time. Plus weekly direct debit means it’s a smaller weekly amount rather than a bill at end of month.
Our direct debit payments are taken in arrears so you pay the week after receiving your milk. You can find all our prices in our online shop and you can place an order here too.
Oops, there might be a discrepancy on your account. In most cases we have some incorrect details on your our side so they don’t match the details that you are entering. Initially please login with your account number and use your postcode as your password.
Best way to stop your milk for holidays or change your order is through your online account or chat.
If you have arranged holiday via the portal you will receive a confirmation email confirming this and ensure you have completed this and receive confirmation email of this.
Alternatively you can visit our chat team on our website.
We are always thrilled when new customers come on board! You can check on our postcode finder if we can deliver in your area and just order via our online shop
After you place your order one of the team will email you within 2 working days with your first delivery days, direct debit days and also your details to login to your customer account
Deliveries are on Mondays and Thursdays or Tuesdays and Fridays depending on your delivery area. This will be advised by one of the team after order is placed. You can find all our prices in our online shop and you can place an order here too.
We completely understand your frustration with the plastic packaging and we can’t wait until we can deliver in cardboard again.
Unfortunately during the Covid crisis and the increase in egg orders the whole of the UK’s supermarkets and shops are experiencing this lack of cardboard packaging too. We hope that our suppliers will be able to get back to normal soon and we promise we can return to cardboard as soon as we possible can.
Unfortunately we are unable to offer free trials however customers are not tied into a contract and accounts can be cancelled any time.
You can find all our prices in our online shop and you can place an order here too.
Our payments are taken a week after your order is delivered which can cause some misunderstandings when cancelling. Please ensure all payments are up to date before closing your account.
All children under 5 who attend approved day care facilities are entitled to receive 1.3 pints of milk every day? We can deliver up to 5 days per week depending on location and order.
To apply simply complete our form
As the milk industry was deregulated in the 90’s and supermarkets began selling milk in plastic cartons, the traditional milkman seemed to disappear from British life and so many local dairies had no choice but to supply to supermarkets.
You can find all our prices in our online shop and you can place an order here too.
Many customers are also choosing a milk delivery service rather than feed the giant retailers, whose history of how they treat their milk suppliers has made the headlines on more than one occasion.
We source our milk from a farmer-owned co-operative called First Milk. Like McQueens, First Milk is totally British – it is the only dairy co-operative in the UK 100% owned by its local British farmers, and we’ve been working with them since we opened our first dairy.
First Milk supplies us with fresh milk collected from its local family farms.
You can find all our prices in our online shop and you can place an order here too
Once open milk will generally last for 10 days depending on fridge temperatures and the way the milk is treated. To ensure you get the best from your milk return it to the fridge each time you use it. To keep your fresher for loner you can use our Moopops resuable milk tops. You can find all our prices in our online shop and you can place an order here too.
Yes. we sell organic milk in glass bottles and plastic cartons. Our organic milk is sourced from Omsco who’s farmers produce solely raw organic milk. You can find all our prices in our online shop and you can place an order here too.
McQueens Dairies have been delivering milk for 25 years and can guarantee delivery to your doorstep before 7am. You can find all our prices in our online shop and you can place an order here too.
If you pop your post code into our postcode checker on our website this confirms if we can deliver in your area and then you can simply place your milk order online. You can find all our prices in our online shop and you can place an order here too.
In our online shop you can choose whole milk, semi skimmed milk, skimmed milk, organic milk, apple juice, orange juice and delicious free range eggs delivered right to your doorstep.You can find all our prices in our online shop and you can place an order here too.
Yes. Our milkmen are all local to our regional depots. Having a local milkman and having milk on your doorstep will be in many people’s memories and it’s great to see the resurgence in people using the milk delivery service.
You can find all our prices in our online shop and you can place an order here too.
You can read our latest reviews for McQueens Dairies on Trust Pilot
