Frequently Asked Questions
The most common questions about our doorstep milk delivery service.
Manage your account or get help
The fastest and easiest way to manage your account is through your online portal. In just a few clicks, you can:
- Pause your deliveries (perfect for holidays)
- Change your products or quantities
- Update your delivery schedule
There’s no need to wait — everything is available instantly, whenever it suits you.
In most cases, you don’t need to contact us at all.
Your online portal lets you make changes straight away, without needing to call or wait for a response. It’s the quickest way to stay in control of your deliveries.
If you do need help with something more complex, our team is always here to support you.
- If you would like to change or amend a delivery you can do this within our portal.
- If you need to speak to someone, our call center is open from 8 am to 4.30 pm Monday to Friday at 0330 555 5588.
- Live chat available 8.30am-4pm
We’re currently upgrading our online portal, so some customers may see a different experience.
We’ll move your account automatically when it’s ready. There’s nothing you need to do — we’ll let you know as soon as you’ve been upgraded. You will receive an invite to the portal via email, SMS or letter, you can then register and start managing your account online.
Customers that have been invited to the new portal can Register Here.
If you have already registered for the new portal then Login Here.
If you haven’t received an invite to the new portal you can login as usual here.
The quickest way to pause your delivery is on the online portal. You can book a holiday up to 5pm the day before the delivery you wish to pause. Please allow 3 days for cancelling a holiday or pause.
Yes, you can! The easiest way to do this is in your online portal. It is very easy to select the day you would like to start the new product and save it, your weekly billings will automatically update.
Payment & Account Information
We no longer offer cash collections. We now use Direct Debit for payments, which many customers find more convenient. You can manage your account easily on the McQueens Dairies website.
We’ve transitioned all payments to weekly Direct Debit to make it easier for our customers. Payments are taken in arrears, and you’ll be billed the week after receiving your milk.
If you’re having trouble accessing your account online, please ensure your details match our records. You can log in with your account number and use your postcode as your password.
The best way to manage your account is through your online account or by contacting our chat team on our website. You’ll receive a confirmation email for any changes or holidays you request.
Milk Delivery Information
In many cases, yes! We deliver to flats as long as there’s a safe place to leave your order and access doesn’t require a key, fob or entry code. 🔓
Because we deliver early in the morning (often overnight), we’re not able to access buildings with secure entry systems.
Our routing team reviews each address to make sure delivery is possible – we’ll always let you know if we’re not able to reach your building. 🙂🥛
If you live in a flat or apartment, please double-check that your entrance can be accessed without a key or code. If you place an order and we’re unable to access your building, our team will get in touch and issue a full refund.
Yes, we do provide office milk delivery, ensuring your staff can enjoy their morning brew before 7 am.
We source our milk from a farmer-owned co-operative called First Milk, which consists of local British farmers. This guarantees top-quality milk produced to the highest standards, with a focus on animal care and welfare and environmental responsibility.
Our Milk
Many customers prefer milk delivery services to support local farmers. Our milk stays fresh for around 10 days.
Once opened, milk generally lasts for 10 days depending on fridge temperatures and proper handling.
Yes, we offer organic milk in both glass bottles and plastic cartons!
Yes, McQueens Dairies have been delivering milk for 25 years and can guarantee delivery to your doorstep before 7 am.
Check our postcode finder on our website to see if we can deliver in your area and easily place your milk order online.
In our online shop, you can choose from a variety of milk options, apple juice, orange juice, and delicious free-range eggs, all delivered right to your doorstep.
Yes, our alternative milk range includes lactose-free milk, almond milk, coconut milk, oat milk, and soya milk. We deliver these alternatives to your door before 7 am.
No, we also offer a range of alternative milk, juice, delicious free-range eggs, and yogurt.
Additional Information
We source our milk from British farmers, primarily through our own growing network of directly partnered, family-run farms. This direct-supply approach allows us to support local farming communities, maintain high quality, and pay a fair, sustainable price. Additionally, a proportion of our milk is sourced from First Milk, a farmer-owned cooperative as part of a balanced, resilient supply chain.
We focus on paying farmers fair, sustainable prices over time, either through direct agreements with family-run farms or via a farmer-owned cooperative, where year-to-date averages remain competitive within the UK dairy sector.
Milk delivery saw a decline as supermarkets began selling milk in plastic cartons after deregulation in the ’90s. However, we continue to provide milk delivery services.
All children under 5 who attend approved day care facilities are entitled to receive 1.3 pints of milk every day. You can apply by completing our form.
At McQueens Dairies, we use specially designed Volkswagen Transporter Dropside vans for deliveries rather than traditional milk floats.
You can find all our prices in our online shop on our website.
You can read our latest reviews for McQueens Dairies on Trust Pilot.
We aim to deliver milk between 11 pm and 7 am.
