Terms & Conditions

In these Terms and Conditions the term ‘McQueens Dairies Ltd’ or ‘us’ or ‘we’ or ‘McQueens’ or ‘mcqueensdairies.co.uk’ or the ‘Company’ refers to the owner of the website, McQ Dairies Ltd, whose registered office is at M8 Food Park, 1 Keppochhill Place, Glasgow, G21 1HS. Our company registration number is SC246355. Our VAT number is 607 5064 53. Our main contact telephone number is 0330 555 5588.

The term ‘you’ refers to the user or viewer of our website.

Our privacy policy and website terms and conditions of use are accessible from the Home page of the website.

  1. Registration and Setup

1.1 To register and purchase via this site you must be 18 years of age or older.

1.2 You must ensure that the details provided by you on registration are correct and inform us immediately of any changes by updating your personal details. When you register you will need to create a unique username and password to access your account and you should keep these confidential and securely.  We cannot be responsible or liable for any breach of security of your account resulting from a failure to maintain the security and confidentiality of your username or password or that of your computing devices.

1.3 McQueens reserves the right subsequently to deactivate or suspend an account temporarily for any reason.

1.4 By using our services you hereby agree to being contacted from time to time via email with news, information and offers.  It is particularly important that we can send you order and billing information by email.

  1. Goods and Pricing

2.1 Goods are supplied only for retail sale in the UK, for your own use and not for resale or export. Product pictures on the site are for illustration purposes only and may differ from the packaging of goods supplied due to alterations by the manufacturer, availability of product and natural variation in the product itself. McQueens Dairies Ltd reserves the right to alter the standard specifications for any of its goods or packaging without notice.

2.2 Goods are supplied subject to availability but we will always try to deliver the items ordered or offer a reasonable alternative. We may limit the quantity or value ordered of goods at our discretion.

2.3 Every effort is made to ensure that prices are accurate and up to date and you may check current prices when you place or amend an order.

2.4 If you are visiting this site after receiving a leaflet or following a link from another site please check the terms and conditions as stated here before placing an order.

2.5 If the goods delivered to you are incorrect, incomplete or defective you must notify us within 48 hours. We will not charge you or will reimburse you for any goods which are incorrect or have not been received. We will promptly refund the price of or replace any goods which do not meet with your reasonable satisfaction as to condition or quality. In any event our liability, except for personal injury or death, will be limited to the price of the goods.

2.7 All goods will be billed in UK currency: pound sterling (GBP) to the nearest penny.

  1. Delivery

3.1 Unless otherwise agreed delivery will be to the front of the customer’s property nearest the public roadway.  No personal handover to the customer is required unless a specific “hand over” delivery option has been selected in which case our staff will use their best endeavours to arrive between the appointed times and ring or knock on the customer’s door to hand over the produce specified for delivery under that order.  Only one attempt will be made.  Thereafter McQueens reserves the right to leave the order at the normal delivery point on the property or return to depot with the order.  Customers should contact us in the event their order is not at the specified delivery location and they wish to collect from the depot during normal opening hours for that depot.  At its own discretion, McQueens may attempt to deliver the product returned to depot at another time or the following day.  McQueen shall only be obliged to hold such an order at its depot for 24 hours from the normal time of delivery.  Thereafter McQueens shall be at liberty to dispose of the order at its discretion without refund or replacement to the customer.  The risk and property in the goods shall pass to the customer at the point of delivery as stated above.

3.2 We do not guarantee to deliver to every address within our area, for more information on this see FAQs.

3.3 At setup or at any time McQueens Dairies Ltd reserves the right not to start deliveries to a potential customer, an area or location or to cease deliveries to a customer, an area or location entirely at its own discretion.

3.4 McQueens Dairies Ltd reserves the right to reorganise delivery rounds, delivery days and schedules due to commercial considerations, we will always try to minimise the effect to you of any changes.

3.5 We do not guarantee time of delivery, any times quoted in any form of communication are estimates only. While we make every effort to ensure that you receive your delivery at a time to suit you, if the delivery person has a very large milk round, a problem with his vehicle, weather, traffic or the relief delivery person doesn’t know the round as well, then it may be later than the estimated or regular time.

3.6 If the delivery of Goods is prevented or hindered by reason of circumstances or events beyond our reasonable control including, but not limited to, act of God, riot, strike, lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, severe weather conditions or disruption to the website, we shall not be deemed to be in breach of contract or of these terms and conditions.

  1. 4. Payments and credit

4.1 Payments can be made via direct debit, credit/debit card, cheque or made online at our website www.mcqueensdairies.co.uk .

4.2 In the event of a failed payment we reserve the right to suspend your account pending an interim payment and to charge £4 to your account to cover the cost of bank charges and administration. We reserve the right to restrict a credit limit on an account or to suspend an account or reduce delivery quantities. In the event of repeated payment failure we reserve the right to cancel an account.  We reserve the right not to serve an address if previous payment difficulties have been experienced by the Company there with on or off line business.

4.3 In the event of a failed payment you agree to compensate us for all reasonable costs and expenses incurred by us in obtaining payment from you. At any time after a failed payment we may ask a debt collection agency to collect payment from you.

4.4 Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If an error is made in the payment of your Direct Debit by McQueens Dairies Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when McQueens Dairies Ltd asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

4.5 You agree not to hold us responsible for bank charges, interest or any other consequential losses incurred due to payments made on your account.

  1. Waiver

Failure by McQueens Dairies Ltd to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such rights nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

  1. Copyright Notice

6.1 This website and its content is copyright of McQueens Dairies Ltd – © McQueens Dairies Ltd 2015. All rights reserved.

6.2 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

6.3 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

7. Marie Curie Facebook Charity Pledge

7.1  McQueens pledge a £1 donation per photo to Marie Curie’s Virtual Tea Party. Pledge refers to Facebook post published 18th June 2020.  Every photo that gets posted on this post with McQueens products, McQueens Dairies Ltd will donate £1 to Marie Curie up to a maximum of £1000.  The post will run for 7 days.


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